服务条款

最近更新：2026 年 5 月 8 日 · 注册或使用即视为接受 · 中文为权威文本

极其重要 · 医疗免责：Filial+ 不是医疗器械，未取得 FDA、CE、NMPA 认证，不替代医生诊断或急救服务。任何告警仅供参考，紧急情况请立即拨打 120 / 119 / 911 / 999 或联系当地医院。详细说明见医疗免责声明。

1. 服务介绍

Filial+（以下简称"本服务"）是为海外华人独生子女远程陪伴中国父母的 SaaS 工具。父母端通过网页打卡，子女端在 Dashboard 查看趋势并接收阈值告警。

2. 不是医疗器械、不是医疗服务

本服务未通过美国 FDA、欧盟 CE、中国 NMPA 任何医疗器械注册或认证
本服务不替代医生面诊、化验、影像或任何专业医疗判断
所谓"高血压告警"、"低血糖告警"、"漏药提醒"仅基于父母手输数据触发的辅助提示，子女应电话或见面核实，绝不可仅凭告警决策
数据准确性完全依赖父母手动输入；血压计 / 血糖仪误差、误填、跳过打卡均会导致告警偏差
遇紧急情况（晕厥、跌倒、胸痛、严重高血压、低血糖昏迷）— 立即拨打 120 / 911，本服务不会自动报警，亦不应被等待

3. 服务可用性 — Best-Effort

我们尽力保持服务可用，目标 99% 月度可用性，但不构成 SLA。计划内维护提前邮件告知；任何中断不构成退款理由（除非月内累计停机超 24 小时，按比例退款当月费用）。短信 / 邮件可能因运营商、网络、垃圾过滤、手机欠费等原因延迟或失败 — 本服务不保证 100% 触达。

4. 账户

注册者必须年满 18 岁，并具备完全民事行为能力
一个邮箱对应一个账户；不得共享账户密码
账户密码与会话由您负责；发现异常请立即联系我们
父母档案应当是您本人父母或经其同意监护的长辈，不得未经同意添加他人
注册时必须主动勾选"我已阅读医疗免责声明" + "我同意跨境传输父母健康数据" 才能创建账户

5. 订阅与计费

基础版 $29/月，高级版 $49/月，按月预付
新用户 7 天免费试用，无需绑卡；试用结束后必须主动选择套餐才扣费
订阅自动续费，可随时在 Dashboard 取消，立即生效，下个周期不再扣费
已扣的当期费用不退（特殊情况联系客服）
价格变更提前 30 天邮件通知

6. 您可以做的

为您的父母（或经同意的长辈）创建档案
导出全部数据为 JSON / CSV / PDF
把 PDF 体检报告打印给国内医生参考（这是给医生看的辅助资料，不是诊断结论）
随时取消订阅、删除账号

7. 您不可以做的

未经父母同意为其创建档案
用于诈骗、骚扰、监控他人等违法活动
逆向工程、爬取、滥用 API（违者立即终止账户并保留追责权）
伪装他人身份（医生、亲属、政府工作人员）
不可以仅凭本服务的告警决定就医、停药、改药、增药 — 必须先咨询医生

8. 数据归您

父母的打卡数据归您和您父母所有。我们仅作为受托人储存与处理，不主张任何权利。详见隐私政策与数据处理协议。

9. 服务终止

您可随时取消订阅、删除账号
我们保留在严重违反条款时立即终止账户的权利
账户终止后数据保留 30 天可恢复，之后物理删除（audit_log 7 年保留）

10. 责任上限

在适用法律允许的最大范围内，因任何原因（包括但不限于告警未送达、误报、漏报、服务中断）产生的累计责任不超过您过去 12 个月支付的订阅费用。本条款不限制法律强制性责任（如故意或重大过失导致的人身损害）。

11. 适用法律与争议解决

本条款受美国特拉华州法律管辖。中国大陆用户保留《消费者权益保护法》赋予的法定权利。任何争议优先通过协商解决，协商不成提交特拉华州有管辖权的法院。

12. 条款变更

条款修订提前 30 天邮件通知。继续使用即视为接受新条款；不接受可在 30 天内取消订阅并完整退款。

13. 联系我们

条款问题：hi@filialplus.com，48 小时内回复。

Terms of Service

Last updated: May 8, 2026 · By signing up or using, you agree · Chinese version is authoritative

EXTREMELY IMPORTANT · MEDICAL DISCLAIMER: Filial+ is NOT a medical device, has NO FDA, CE, or NMPA clearance, and does NOT replace medical diagnosis or emergency services. Alerts are advisory only. In an emergency call 911 / 120 / 119 / 999 or your local emergency number. See full Medical Disclaimer.

1. Service

Filial+ is a SaaS for overseas Chinese only-children to remotely accompany parents in China. Parents check in via web; children view trends and receive threshold alerts.

2. Not a Medical Device, Not a Medical Service

NOT cleared by FDA, CE, or NMPA as a medical device
Does NOT replace physician consultation, lab tests, imaging, or any professional medical judgment
"High BP alert", "low glucose alert", "missed-medication reminder" are advisory hints based on parent-entered data; the child must verify by phone or in person and never act on alerts alone
Data accuracy depends entirely on manual parent input; meter errors, misreads, or skipped check-ins cause alert drift
Emergencies (syncope, fall, chest pain, severe hypertension, hypoglycemia coma) — call 911 / 120 immediately. The service does NOT auto-dial emergency services and must NOT be relied on to do so

3. Availability — Best-Effort

We target 99% monthly availability but provide no SLA. Planned maintenance is announced by email. Outages are not refundable unless cumulative downtime exceeds 24 hours/month (pro-rated refund). SMS/email may be delayed or fail due to carriers, networks, spam filters — no 100% delivery guarantee.

4. Account

Must be 18+ with full legal capacity
One email = one account; do not share credentials
You are responsible for password and session security
Parent profiles must be your own parents or elders who have consented
At signup you MUST tick "I have read the Medical Disclaimer" + "I consent to cross-border transfer of parent health data" to create the account

5. Subscription & Billing

Basic $29/mo, Premium $49/mo, billed monthly
7-day free trial, no card required; charge only after explicit plan selection
Auto-renew; cancel any time in Dashboard, effective immediately, no further charges
Already-charged period non-refundable (case-by-case for special situations)
Price changes notified 30 days in advance

6. You May

Create profiles for your own (or consenting) parents
Export all data as JSON / CSV / PDF
Print the PDF report for your parents' physician (as aux material, not a diagnosis)
Cancel subscription or delete the account any time

7. You May Not

Create profiles without parent consent
Use for fraud, harassment, illegal surveillance
Reverse-engineer, scrape, abuse API (instant termination)
Impersonate doctors, relatives, or government officials
Make medical decisions (visit ER, stop/change/add meds) based solely on Filial+ alerts — consult a physician first

8. Data Ownership

Parent check-in data belongs to you and your parents. We are merely the trustee for storage and processing. See Privacy and DPA.

9. Termination

You may cancel/delete any time
We may terminate for serious breach
30-day data recovery window post-termination, then physical delete (audit_log retained 7 years)

10. Liability Cap

To the maximum extent permitted by law, total cumulative liability (including missed alerts, false positives, false negatives, outages) shall not exceed the subscription fees paid in the preceding 12 months. This does not limit mandatory statutory liability (e.g., gross negligence resulting in personal injury).

11. Governing Law & Disputes

Delaware, USA law. PRC consumer rights are preserved. Disputes resolved by negotiation first, then Delaware courts of competent jurisdiction.

12. Changes

30-day email notice. Continued use = acceptance. Reject within 30 days for full refund.

13. Contact

hi@filialplus.com · 48-hour response.